Shop Policies
Thank you for shopping with Dunbar Road. Our shop policies are outlined below, if you have a question or concern separate from the information below, please email us at shop@dunbar-road.com.
RETURNS & DAMAGES
All purchases are final sale and ineligible for return.
One-of-a-kind, vintage, and antique items are sold in “as is” condition. Please review product details, description and images carefully before purchasing. Our items are often one-of-a-kind, their variations and age make them unique. Please email us at shop@dunbar-road.com if you have questions regarding specific products prior to purchasing.
All pieces are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect pieces upon receipt. Any damages or defects must be documented and sent to shop@dunbar-road.com within 48 hours of receipt. If a defect is discovered and delivery is refused, images of the package(s) must be provided, along with signed shipment paperwork, to shop@dunbar-road.com within 24 hours.
Please note, pre-order lead times are subject to change. Our team will provide notifications on impacted items as soon as we receive them.
SHIPPING - NON- FURNITURE ITEMS
We offer flat rate ground domestic shipping for all non- furniture items. For ground shipments, please allow 3 - 7 days for arrival. If you would like expedited shipping, please email us at shop@dunbar-road.com and we will work with you to meet your delivery deadline.
You will receive an email confirmation containing your order number, order details and shipping address within 24 hours of placing an order. If the order is already in progress, it is unlikely we are able to change the shipping address. If delivery address is incorrect in the order confirmation email, please contact us immediately and we will do our best to remedy the situation, but we are unable to change the shipping address once the package is accepted by the carrier.
Please note, orders typically take 2 business days to be processed and shipped. As we are a small company, orders may take up to 4 business days to be processed during especially busy times and holidays. You will receive an email notifying you when your order has shipped that will include tracking information.
You can check the status of your order via the confirmation email you received. Click the ‘Order Status’ button to see whether your order is processing, has shipped or has been delivered.
SHIPPING - FURNITURE
After a furniture order is placed online, we will contact you with a quote to ship your items. In-stock furniture pieces typically arrive within 1 - 2 weeks of purchase. We also offer free local pick up in Dallas between the hours of 11:00 am - 4:00 pm Monday through Thursday.
Dunbar Road can coordinate the delivery of merchandise through a number of different third-party delivery services. Dunbar Road is only a facilitator between the customer purchasing the merchandise and the delivery service being used, is not an agent for either, and has no liability with respect to the delivery service. All deliveries that we coordinate will be subject to a 10% markup. However, in the event an item arrives damaged or incorrect, we will coordinate a replacement, credit, or refund based on circumstances.
SHIPPING - OUTSIDE THE CONTINENTAL U.S
For shoppers outside the Continental United States, please contact us with an order inquiry and your delivery address. We will work with you to fulfill your order.
OVERSIZED/FRAGILE DELIVERIES
Furniture orders will be delivered via a third party or delivery service provider. For this reason, we are not able to guarantee specific delivery dates. For in stock items, transit typically takes 1 - 2 weeks. This time-frame includes hub transfers, sorting, and inspections. Please refer to the estimated shipping time frame noted on the product page for each piece.
Once ready to be delivered, a local delivery agent will reach out to you directly to schedule a time to deliver your piece(s) of furniture. Please note: an oversized/fragile item fee covers the cost of delivering the oversized piece and does not include placement inside the home or package material removal. If you would like to have the piece(s) placed in your home and packaging materials removed, please let us know so we may facilitate white glove delivery service.
We ask that you take the time to review your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please email us at shop@dunbar-road.com.
LOCAL DALLAS PICK UP
We offer free local pick up in Dallas at our store at 5021 West Lovers Lane, Dallas, Texas 75209, between the hours of 11:00 am-4:00 pm Monday through Saturday.
Orders typically take 2 business days to be packed. As we are a small company, orders may take up to 4 business days to be processed during especially busy times and holidays. If you need an order to be ready for pickup within a certain time frame, please add a note during the checkout process, and we will do our best to accommodate. Please email shop@dunbar-road.com with any questions.
You will receive an email notifying you when your order is ready for pick up. If you have not received this email, your order will not be ready, so please wait to visit our shop until your order is prepared and you are notified via email.
DAMAGED PRODUCT
Damages to the merchandise while in transit, or defects in manufacturing are rare but do occur. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. In instances where a piece is one-of-a-kind, we will work with you for a suitable alternative or offer a refund.
Please fully inspect all items at the time of delivery and note any damage or defect to our customer experience team at shop@dunbar-road.com within 48 hours of receipt.
Thank you for shopping at Dunbar Road!